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Using Qualitrics | 1-800-Contact Brought The Voice of the Customer To Management

Tom Hoffman, tom.hoffman@1to1.com, writes in 1-800-CONTACTS Brings Voice of the Customer Into Focus that 1-800-Contacts used Qualitrics to improve company leader's understanding of customer feedback.  Great article - describing the power of hearing the customer's voice and capabilities enabled by Qualitrics.

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English: 1-800 Contacts headquarters in Draper...
English: 1-800 Contacts headquarters in Draper. Photogrpahed by user Coolcaesar on July 25, 2008. (Photo credit: Wikipedia)

Tom Hoffmantom.hoffman@1to1.com, writes in 1-800-CONTACTS Brings Voice of the Customer Into Focus that 1-800-Contacts used Qualitrics to improve company leader’s understanding of customer feedback.  Great article – describing the power of hearing the customer’s voice and capabilities enabled by Qualitrics.